AI Customer Service AI agents for ticket resolution

AI Customer Service Platform with AI Agents

Name: Guzli AI Chatbot Platform
Brand: Guzli
Rating: 4.9 (214 reviews)

AI customer service platform and customer service chatbot with AI agents for customer service trained on your help center and policies. Integrate help desk, ticketing, and shared inbox tools so your team only handles complex cases.

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We have 4.5+ average rating

Trusted by leading brands

Built for Modern Customer Support

The no-code AI chatbot platform that replaces Intercom, Zendesk, and Drift, at half the cost.

Train on Your Existing Content

Connect your website, help center, and files so Guzli can answer questions using the same knowledge your team relies on, kept in sync as you update it.

AI answering complex query using crawled site data

Instant, Accurate Answers 24/7

Give customers fast, confident responses around the clock. Guzli uses your content and conversation history to resolve most questions on the first try.

Built-In Lead Capture

Turn support chats into pipeline. Ask for contact details at the right moment, qualify intent, and send new opportunities straight to your CRM.

Everywhere Your Customers Ask for Help

Embed Guzli on your website and connect channels like Slack, WhatsApp, Messenger, and email so customers get a consistent experience wherever they reach out.

Guzli chatbot active on web, Slack, Facebook Messenger, and WhatsApp and more.

Go Beyond Reactive Support

Layer automation, personalization, and guardrails on top of your AI chatbot so every conversation feels helpful and stays on brand.

Proactive Message Triggers

Automatically start helpful conversations based on behavior like time on page, exit intent, or cart abandonment. Nudge visitors on key pages such as pricing or checkout before they drop off.

Real-Time Sentiment Detection

Analyze tone and intent in each message so you can prioritize urgent or frustrated users. Flag high-risk conversations for faster escalation and more empathetic responses.

Adaptive Fallback Strategies

When Guzli is unsure, it can rephrase, search again, or ask clarifying questions instead of replying with a dead end. This keeps conversations moving and maintains trust, even on edge cases.

User Journey Personalization

Build tailored flows based on who the visitor is and what they are trying to do. Use CRM tags and behavior signals to guide new users through onboarding or nudge active accounts toward key features.

Actionable Conversations

Let customers do more than just ask questions. Connect Guzli to your systems so it can safely trigger actions like checking order status, updating simple account details, or creating tickets, always following rules you define.

Regulated Industry Compliance

Turn on stricter controls for regulated use cases with audit logs, data masking, and response rules. Apply different safeguards for teams operating under frameworks like GDPR or industry-specific policies.

Everything You Need, Guzli has it Built In

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No-Code AI Chatbot Builder

Build, train, and deploy your support chatbot from a visual interface, with no developers or complex setup needed.

Multilingual AI Support in 95+ Languages

Auto-detects and responds in each visitor’s language so your AI support works for global teams and customers.

Intercom Alternative with Transparent Pricing

Unlimited conversations and no per-seat pricing so you can replace Intercom with a predictable AI support chatbot bill.

Reliable AI Chatbot with 99.99% Uptime

Global CDN and automatic failover keep your support chatbot online so customers always get answers.

Enterprise-Grade Security for AI Support

End-to-end encryption, GDPR compliance, and data isolation so your customer conversations stay private and compliant.

Smart Escalation from Bot to Human

Escalates to your human support team with a clear summary and full context so agents can answer faster.

Actionable Support & Lead Analytics

Track resolution rates, lead sources, and top queries in real time to prove the ROI of your AI chatbot.

White-Label AI Chatbot & API Access

Use your own domain and branding, and plug into our full REST API to integrate Guzli with your existing tools.

How Guzli Works in 60 Seconds

Watch a live customer journey: question asked → answer from site data → lead captured → escalation (if needed).

Deploy in 4 Steps

From your existing support content to a live AI chatbot in under an hour.

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01

Add Your Data

Enter your website URL, upload help center articles and files, or paste FAQs. Guzli crawls and indexes this content to build a knowledge base that mirrors how your team already answers questions.
02

Customize Behavior

Choose tone, handoff rules, and lead capture logic from a no-code editor. You decide when Guzli should answer, when it should escalate, and how it introduces itself to your customers.
03

Embed on Site

Copy one line of JavaScript into platforms like WordPress, Shopify, or your React app. The widget adapts to mobile and desktop and starts capturing conversations immediately.
04

Go Live & Optimize

Turn it on for customers, then refine. Use built-in analytics to see which questions get asked, what gets escalated, and where you can add more content to increase automated resolution over time.

Trusted by Growing Teams

Real results from companies replacing legacy tools with Guzli.

Lena Martinez

Head of Support, ClearScope

78% Ticket Reduction

We moved from Intercom to Guzli and cut our ticket volume by 78%. The chatbot now handles the repetitive questions and only escalates the tricky ones to our team.

Oct 28, 2025

Marcus Reed

Ops Director, ScaleFast

Saved $180k Annually

Replacing Drift and three support seats with Guzli saved us around $180k per year. We still give customers fast, personal support, but the AI handles most of the volume.

Oct 10, 2025

Brent Burrows II

VP Retail & Sales, CBS Bahamas

Expert Support Upgrade

We ditched SiteGPT when we realized Guzli could crawl our full catalog, escalate to Zendesk with context, and capture leads without adding friction. It feels like an extra support rep on every page.

Oct 30, 2025

Martin Terskin

CEO, OfferMarket

Funnels Clients Pro-Level

We were nervous about replacing Chatbase, but Guzli answers tough questions, knows when to hand off, and funnels high-intent visitors straight to our sales team. We would make the same switch again.

Oct 18, 2025

Sophie Chen

CX Lead, PixelCraft

Global Support, Local Feel

Zendesk was powerful but heavy for our small team. Guzli gives us multilingual support across 12 languages without adding headcount or extra tools.

Oct 15, 2025

Marc Manara

AI Specialist, B2B SaaS Company

Evolved Beyond Chatbase

We migrated from Chatbase to Guzli for deeper control over training data and actions. It now handles complex subscription updates with better reliability and clearer summaries for our team.

Nov 1, 2025

Greg Kogan

Founder, AI Infrastructure Startup

Overpowered & Optimized

Guzli’s integration with Stripe and our CRM let us automate common requests without feeling robotic. We saw response times drop and CSAT go up in the first month.

Oct 20, 2025

Raj Patel

Founder, NiftyForms

12 Leads Overnight

We switched off Gleap and had Guzli live the same day. It captured 12 qualified leads in the first night from visitors who would have bounced from our pricing page.

Oct 22, 2025

Amara Okeke

Product Manager, FlowBase

Data-Driven Product Wins

Guzli’s chat analytics showed us exactly where users were getting stuck. We fixed three UX issues in one sprint and saw support questions about those flows drop almost overnight.

Oct 5, 2025

Logan Kilpatrick

Product Lead, Developer Tools Company

Seamless Across Channels

Guzli outperformed our previous Drift setup with a simpler no-code deployment. It just works across channels, which is all our team really cares about.

Oct 25, 2025