Changelog
A running log of improvements to Guzli’s AI chatbot for customer support.
We ship improvements to Guzli on a regular basis. Here are some highlights from recent updates.
February 2025
- Improved support chat analytics and reporting for deflection and CSAT
- New homepage SEO content and comparison pages for tools like Intercom and Drift
- Better multi-language handling for global support teams
January 2025
- Enhanced Zendesk and HubSpot integrations for tighter workflows
- Updated pricing plans to better match growth stages
- Performance improvements to reduce latency on high-volume sites
December 2024
- New AI controls for tone, escalation rules, and data sources
- Expanded Slack and WhatsApp channel options
- First version of our migration guides and comparison content
For strategic guides on how to use these features, explore our blog or see how Guzli compares to existing tools in our platform comparison.