Train With Guardrails
Connect your help center, site, and internal docs so the AI chatbot learns trusted sources, applies your tone, and stays within the policies you approve.
Features Built for modern support teams 
AI chatbot features for customer support & lead capture
AI chatbot features for customer support teams, AI agents, and no-code workflows that keep answers accurate and on brand. Build ChatGPT and GPT-4 powered bots, automate actions in chat, and escalate with context.
Trusted by leading brands
AI Actions, Lead Capture, and Escalation in One Flow
Watch a full journey: answer from your content → Shopify or Stripe action → lead capture → scheduling → human handoff when needed.
Guzli’s AI chatbot features are built for customer support and lead capture, not generic live chat. The platform combines AI agents and a no-code chatbot builder so you can train on trusted sources, set guardrails, and automate actions in the same conversation.
Why these AI chatbot features stand out
- AI actions inside chat: Shopify order lookup and Shopify shopping inside chat, Stripe subscription management, and Calendly and Cal.com scheduling without sending users to a form.
- Lead capture and routing: conversational qualification, routing by intent or region, and calendar booking while the visitor still has momentum.
- Human escalation with context: structured summaries, detected intent, and suggested next steps so agents can act fast.
- Analytics and content gaps: deflection, AI action completion, escalation quality, and lead attribution so you can prove ROI and see what to improve.
Shopify integration and in-chat commerce
- Native Shopify connection to surface product catalog, inventory, and order history in real time.
- In-chat product display so visitors see cards with photos and prices instead of plain text links.
- Direct cart actions: add items, apply discounts, process refunds within policy, and update shipping details without handing off to a human.
- Best for teams that want the AI to act as an agent, editing Shopify orders or Stripe subscriptions with governance and audit trails.
What you get on day one
- Launch on your site, Slack, or WhatsApp with tone controls and content guardrails so answers stay on-brand.
- Connect Shopify, Stripe, HubSpot, Zendesk, or custom APIs so AI actions stay accurate and policy-aware.
- Monitor deflection, lead capture, and completed actions, then fix gaps by updating content sources in minutes.
Key AI Chatbot Features for Support Teams
AI Actions Inside Chat
Resolve real workflows in one thread with Shopify order lookup, Shopify shopping inside chat with product cards, direct cart updates, and Stripe subscription management under your policies.
Lead Capture and Booking
Qualify visitors with conversational prompts, capture contact details, and book meetings with Calendly and Cal.com inside chat so no one drops off.
Analytics and Content Gaps
Track deflection, AI action completion, escalation quality, and lead capture attribution, then spot content gaps before they become support backlogs.
Smart Escalation to Humans
Escalate when confidence is low or the user asks for help, then hand agents a structured summary, intent, and suggested next steps so they can respond fast.
Integrations and Channels
Keep answers and AI actions consistent across web, Slack, and WhatsApp while syncing with Zendesk, HubSpot, and your APIs.
AI Chatbot Features That Go Beyond Live Chat
Use AI actions, integrations, and guardrails to turn conversations into resolved issues and qualified leads.
AI actions that finish workflows
Move from deflection to resolution with AI actions like Shopify order lookup and shopping inside chat, Stripe subscription management, and Calendly and Cal.com scheduling without leaving the thread.
Built-in lead capture and qualification
Turn high-intent conversations into pipeline by collecting contact details, asking qualifying questions, booking meetings inside chat, and routing with full context.
Human handoff that keeps context
Escalate when needed with conversation summaries, customer intent, and suggested next steps so agents can act fast, without losing the chat context.
Integrations that match your stack
Connect Shopify, Stripe, Calendly, Cal.com, HubSpot, Slack, WhatsApp, Zendesk, Zapier, Make, and custom APIs so your AI chatbot can pull context and trigger workflows.
Train on your content
Use your website, help center, docs, and internal guides as the source of truth. Keep answers aligned with your policies as content changes.
Analytics and content gaps
See deflection, escalation quality, lead capture attribution, action completion, and content gaps so you can improve accuracy and ROI over time.
What Guzli Helps Your Team Do
Deflect Repetitive Tickets
Use an AI chatbot trained on your help center and policy docs to resolve common questions with guardrails so answers stay accurate.
Capture and Route Leads
Replace long forms with conversational qualification, capture contact details, and route or assign by region, intent, or plan tier.
AI Actions for Commerce and Billing
Let customers handle Shopify order lookup, see in-chat product cards, update carts, apply discounts, and manage Stripe subscriptions while following your policies.
Book Meetings Inside Chat
Offer Calendly and Cal.com scheduling inside chat so high-intent visitors can book instantly while their questions are answered.
Escalate With Full Context
Send clean summaries, detected intent, and suggested next steps to agents when a human is needed, instead of dumping raw transcripts.
Stay Consistent Across Channels
Run the same AI actions on web, Slack, WhatsApp, and more so customers get unified answers and workflows wherever they start.
Governance and Guardrails
Control which sources and actions the AI chatbot can use, enforce approvals for sensitive steps, and log every action for review.
Analytics That Prove ROI
Track deflection, escalation quality, AI action completion, and pipeline captured so you can report the impact of automation with evidence.
AI Chatbot Features, Proven in a Pilot
A simple rollout that lets you validate answers, AI actions, and handoffs before you expand.
- 01
Train on your real sources
Connect your website, help center, and docs so the chatbot answers from the same sources your team trusts.
- 02
Set guardrails and escalation
Define tone, policy boundaries, and when the bot should hand off to a human with a clean summary and routing rules.
- 03
Add AI actions inside chat
Start with one workflow: Shopify order lookup or shopping inside chat, Stripe subscription management, or Calendly and Cal.com scheduling.
- 04
Launch, measure, and expand
Pilot on pricing, docs, or order tracking. Track deflection, escalation quality, action completion, and lead capture before wider rollout.
AI Chatbot Features FAQ
Clear answers about integrations, AI actions, handoffs, and setup.
Guzli supports Shopify order lookup, Stripe subscription management, and scheduling inside chat.
Yes. Guzli is a no-code AI chatbot builder powered by ChatGPT and GPT-4.
The bot escalates with a summary, detected intent, and suggested next steps.
Yes. Re-sync your docs and FAQs so answers stay current and on brand.
Yes. The bot qualifies leads, captures details, and books meetings in chat.
Track deflection, AI action completion, escalation quality, and lead attribution.
Still have questions?
Contact our team Integrations
See Guzli’s Features in Action
Want to see how these features fit into your support stack? Start free or book a demo and we’ll walk through your specific use case.
AI chatbot features for support teams
These AI chatbot features focus on fast resolution, accurate answers, and clean escalation. See the AI customer support chatbot.
Key intents
- AI chatbot features
- AI customer support chatbot
- AI actions inside chat
- No-code AI chatbot builder
- AI agent platform
AI actions inside chat
Run Shopify order lookup, product cards, and billing actions without leaving the thread. Explore Shopify support chatbot.
No-code AI chatbot builder
Build ChatGPT-powered and GPT-4-ready chatbots without engineering. Start with the AI chatbot builder.
AI agent platform for support
Deploy AI agents that resolve tickets and escalate with context across channels. Learn about the AI agent platform.
Help center accuracy and guardrails
Ground answers in docs and FAQs so responses stay on brand. See the help center chatbot.
Lead capture and escalation workflows
Qualify leads and escalate to humans with summaries and intent. Learn about AI support automation.