Privacy Policy

Last updated: June 24, 2025

1. Introduction

Guzli ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered chatbot and voice agent platform.

2. Information We Collect

Personal Information

  • Name and contact information (email, phone number)
  • Company name and job title
  • Billing and payment information
  • Account credentials

Usage Data

  • Chat conversation logs and analytics
  • Website visitor behavior and interactions
  • API usage and performance metrics
  • Device and browser information

Customer Data

  • Information about your website visitors
  • Chat transcripts between your visitors and our AI agents
  • Lead information captured through conversations
  • Custom knowledge base content you upload

3. How We Use Your Information

  • Provide and maintain our AI chatbot services
  • Process transactions and send billing information
  • Improve and personalize user experience
  • Train and enhance our AI models (with anonymized data)
  • Send administrative information and updates
  • Respond to customer service requests
  • Monitor and analyze usage patterns
  • Detect and prevent fraud or security issues

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

  • Service Providers: Third-party vendors who help us operate our platform (hosting, analytics, payment processing)
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with mergers, acquisitions, or asset sales
  • Consent: With your explicit consent for specific purposes

5. Data Security

We implement industry-standard security measures to protect your data:

  • End-to-end encryption for all data transmissions
  • Secure data centers with SOC 2 Type II certification
  • Regular security audits and penetration testing
  • Access controls and authentication protocols
  • Employee training on data protection
  • Incident response procedures

6. Your Rights and Choices

You have the right to:

  • Access: Request a copy of your personal data
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your personal data
  • Portability: Receive your data in a portable format
  • Opt-out: Unsubscribe from marketing communications
  • Restriction: Limit how we process your data

7. Data Retention

We retain your data for as long as necessary to provide our services and comply with legal obligations:

  • Account data: Retained while your account is active
  • Chat logs: Retained for 90 days by default (customizable)
  • Analytics data: Retained for 2 years
  • Billing records: Retained for 7 years

8. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including:

  • Standard contractual clauses approved by the European Commission
  • Privacy Shield certification (where applicable)
  • Adequate data protection agreements

9. Compliance

GDPR Compliance

For users in the European Economic Area, we comply with the General Data Protection Regulation (GDPR), including providing lawful bases for processing and honoring data subject rights.

CCPA Compliance

For California residents, we comply with the California Consumer Privacy Act (CCPA), including the right to know, delete, and opt-out of the sale of personal information.

HIPAA Compliance

For healthcare customers, we offer HIPAA-compliant services with appropriate Business Associate Agreements (BAAs).

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

11. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@guzli.com

Address: 123 AI Street, San Francisco, CA 94105

Phone: 1-800-GUZLI-AI