Helply vs Chatbase vs Intercom Fin (2025)

If you are comparing Helply vs Chatbase vs Intercom Fin, you are likely trying to automate tier-1 support without breaking your existing workflow.

Here is the simplest framing:

• Intercom Fin: best when you want a full support suite and AI inside it
• Chatbase: best when you want an AI agent builder with message-based pricing
• Helply: best when you want an AI layer that plugs into an existing helpdesk

If you also want ecommerce and revenue workflows inside chat, also see:

• Guzli vs Intercom vs Chatbase

Want to evaluate Guzli quickly? Book a demo or see pricing.

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The decision factors that matter

1) Do you need a full suite or an AI layer?

• If you want inbox, tickets, help center, and reporting in one suite, Intercom is the suite option.
• If you want AI without replacing your helpdesk, Helply is an AI layer approach.
• If you want a fast AI agent builder, Chatbase is a builder approach.

2) What is your pricing preference?

• Suite plus AI usage
• message-based usage
• answer-based or quota-based usage

Model your volume before you choose. Use:

• AI chatbot ROI guide

3) Do you need actions?

If billing and order tickets dominate, actions matter most:

• Stripe subscription changes
• Shopify order lookup
• scheduling inside chat

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Where Guzli fits (when actions and conversion matter)

If your chatbot must do more than support, Guzli is built for:

• support plus lead capture
• Stripe subscription actions
• Shopify order lookup
• Shopify shopping inside chat
• booking inside chat (Calendly and Cal.com)

If you are primarily looking for an Intercom alternative, start here:

• Intercom alternative guide

If you are primarily looking for a Chatbase alternative, start here:

• Chatbase alternative guide

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Next step

Pick one high-volume workflow and run a 7-day pilot:

• billing plan changes

• order lookup

• meeting booking

• View pricing

• Book a demo